Conditions of Use

Orders and information www.gastro-europe.com is open 24 hours a day, 7 days a week. * You can surf, search for products, read specification sheets, and place your orders with no time limit. * You can call our Sale Department at +33.1.83.83.50.65. Gastro Europe’s operators will answer your call from Monday to Friday, from 9.00 am to 7.00 pm and from 2.30 pm to 6.30 pm. * You can send a Fax to the number +33.1.83.83.50.65. * You can send an e-mail to: info@gastro-europe.com. Through our web site and telephone, Gastro Europe’s operators can give you an accurate cost estimate, free of charge, in relation to your specific requests. Our price lists are constantly updated, so our cost estimates are only valid for 7 days. Important All prices, configurations, and technical and appearance features can be changed at any time, as a result of market changes or typing errors. In the case of errors on photos and/or text on our web site, Gastro Europe will inform you when your order is placed. All orders are subordinated to acceptance from Gastro Europe. Transport and Delivery Gastro Europe Ltd ships its products through international couriers, the best transport services selected to ensure the best reliability and delivery time. Transport expenses are variable, because they depend on product destination, quantity, weight and size. Any locations considered as difficult to reach by the carrier may require higher costs and longer delivery time than usual. In any case, Gastro Europe’s operators will inform you about the amount of shipment costs at any time. Important "Delivered To Your Door", porterage and/or tail-lift services are available. The cost of these services is proportional to shipment weight and is not included in shipment costs. Therefore, these services must be requested before the order, to calculate their cost separately. Prices and Payment Procedures All prices of items proposed by Gastro Europe are indicated in Euros, with and without VAT amount, and only refer to purchases done through our web site. Gastro Europe reserves the right to change prices at any time, as a result of market changes or typing errors. Although Gastro Europe checks and updates its price list on a daily basis, prices do not change in orders already completed. When products are delivered, you can pay through: - credit card (or PayPal) or - money transfer within 24 hours after order confirmation. For items ordered to measure, payment must be entirely in advance at order time and goods cannot be changed. Important Credit cards accepted on this site belong to Visa and MasterCard only. Being the online catalog of Gastro Europe in euros, the price list are converted according to the daily Pound sterling exchange rate at the ECB. Today's exchange rate: 1 € = 0,7993 £ Warranty and Termination Right

Our goods are covered by one year guarantee for the supplying of mechanical spare parts. Outside Italy we do not have assistance centers, should you have any problem with the machine, our clients have to confirm us in writing the problem occurred, we’ll try to support you in contacting the manufacturer in solving the problem, and, if necessary, in sending you the mechanical spare parts. Any damage caused by product misuse is not covered by warranty, and Gastro Europe is not liable for any direct and indirect damage caused by any misuse. Important Upon delivery, customers must visually check the external packaging. If external packaging is damaged, products are to be accepted with right of reserve, and Gastro Europe must be immediately informed. Even when the external packaging is not damaged, the customer must visually check products within the day of delivery. If products are damaged, the customer must immediately inform Gastro Europe. Should the above instructions not be followed, Gastro Europe is not liable for any damage. - Call our phone number +33.1.83.83.50.65, or - Send an e-mail message to: info@gastro-europe.com to agree upon credit or replacement procedures. Gastro Europe guarantees that the products you order are not damaged, and are delivered as quickly as possible. Moreover, every item is insured against loss or damage. Important The termination right is only applicable to European Union member countries. For the other countries, there is usually a free choice about the legislation the contract should comply with. However, the most favorable legislation for consumers prevails. This right is not applicable to furniture items ordered to measure and to accessories. Conformity to Current Legislation and Legal Notices All products distributed by Gastro Europe are compliant with current laws and standards, and Gastro Europe will certify such evidence, if requested. In any case of force majeure, or fortuitous case, the company is not liable for any late or missed delivery, and reserves the right to terminate all or part of the contract, suspend or delay its implementation. For any further information, do not hesitate to contact Gastro Europe Customer Service. Our company offices are open from Monday to Friday, from 9.00am to 7.00 pm